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Disabled Refuge Systems

Across Kent & Surronding Areas

Fire-Tech Systems supplies and installs compliant disabled refuge systems for commercial and public buildings across Kent. These systems enable people with mobility issues to communicate with emergency responders from designated refuge points during an evacuation. 
 
Typically located within fire-protected stairwells or lobbies, a refuge area must have a hands-free, two-way voice communication system linking to a central control panel. We supply solutions tailored to your building layout and regulatory obligations. As part of the installation, we handle commissioning, user testing, and full documentation. We also offer scheduled testing and repair services to keep your system compliant. 

Arrange a Refuge

System Review

Get in touch with us to book an appointment to assess your current setup or plan a new installation. You can call 0330 055 2228 or email enquiries@fire-techsystems.co.uk. You can also fill out our contact form and we will get back to you shortly.

Support Safe Evacuation with

Two-Way Refuge Systems

In multi-storey or complex buildings, disabled refuge systems allow people with reduced mobility to call for help during a fire. 
 
We install: 

Two-Way Emergency Voice Communication (EVC): Compliant with BS 5839-9, allowing trapped individuals to communicate with building staff. 

Wall-Mounted Call Units: Installed at refuge points with hands-free speech and visual indicators. 

Central Control Panels: Allowing reception or security to monitor and respond quickly.

Ensure your premises supports inclusive evacuation procedures with our tested and certified solutions.

Ensuring Communication for

Safe Assisted Evacuation

Disabled refuge systems provide a vital lifeline for people who may not be able to evacuate a building quickly or independently during an emergency. These systems allow two-way communication from refuge points, often located on protected stairwells or lobbies, to a central control panel. 
 
Fire-Tech Systems designs and installs disabled refuge solutions for buildings across Kent, including offices, schools, residential blocks, and care facilities. Our systems include call panels, braille signage, and fire-rated wiring to ensure reliable communication even under fire conditions. 
 
We also integrate alarm pull cords and assistance indicators in accessible toilets, ensuring that help can be summoned from all necessary locations. 

Upgrading Your Refuge System

or Starting from Scratch?

We’ll help you meet building regulations and ensure you are fully compliant. You can call us on 0330 055 2228 or email us on enquiries@fire-techsystems.co.uk to get in touch.

Designed to Meet

All Regulations

All disabled refuge systems are designed to comply with BS 5839-9, with installation carried out using fire-resistant cabling and 60-minute fire-rated enclosures (where supplied). We issue full certification after testing and offer ongoing support to maintain safe evacuation protocols. 

Why Choose

Fire Tech Systems?

Local, Responsive Team

Our team works across Kent to ensure inclusive safety for all occupants. We install and maintain systems without disruption to day-to-day building operations. 

Certified and Transparent

We explain the full functionality of each system in straightforward terms. Everyone using or monitoring the system will know exactly how it works. 

Support Beyond Installation

We don’t disappear after installation. We are always available for cmainteance, repairs, and guidance whenever you need it. 

Flexible, Fair Pricing  

Whether you're fitting out one floor or a multi-storey building, our pricing reflects the layout and your safety obligations, nothing more. 

Here Are Our Full

List of Services

Explore our other services: 

The Process of

Working with Us

Our approach is straightforward from start to finish.  

  • Consultation and Site Survey 

    We evaluate your building’s layout to determine where refuge points and assistance alarms should be installed, especially near lifts and accessible facilities. 

  • Provide a Quotation 

    You’ll receive a fixed quote outlining the cost of installing or upgrading your disabled refuge systems based on your site’s needs. 

  • Installation 

    We install refuge call panels, toilet alarms, and intercom systems as part of a reliable communication system for mobility-impaired individuals. 

  • Ongoing Maintenance 

    We carry out functional testing and servicing to ensure all components, wiring, alerts, and communication links remain fully operational. 

Get in Touch for

All Your Fire Safety Needs

We’ll test and maintain any disabled refuge system, regardless of who installed it. You can call us on 0330 055 2228 or email us on enquiries@fire-techsystems.co.uk to talk to our team.

Contact Us